Frequently Asked Questions
What is STT Direct?We are a membership-only delivery service here on St. Thomas. You can place an order on our site, or on the app and we will pick up food from your favorite restaurant and/or supermarket and deliver it to you.
What do we deliver?We deliver food from your favorite restaurants, groceries from supermarkets and fresh produce from local farms. Over the coming year, we plan to expand our offered services to include online booking platform for various service providers on island (such as plumbers, electricians, car mechanics, etc) and on-demand driving service.
Where will we deliver?We will deliver to your home, office, marina, or even to the beach. There are certain areas where delivery will not be available. If your location is not available, please contact STT Direct for alternative delivery options.
Why do I need to sign up?STT Direct is a membership-only service, therefore we need to verify your entry and location before we can begin delivering to you. You can sign up on our website or by clicking the "Sign up" button on our facebook page. Please make sure to pinpoint your delivery location by using the "Map It" function.
Is it safe?Our drivers undergo rigorous background checks and an interview process. All monetary transactions will be done by Visa or Mastercard card only, so our drivers will never carry cash. STT Direct will do everything possible to ensure the safety of our customers and drivers.
Please note, STT Direct does not store any credit card information. You will need to enter your card info each time you place an order.
How do I order?
- Login to our site and choose your delivery location to see the list of restaurants near you.
- Choose a restaurant or a store and pick menu items.
- Go thru secure checkout.
- Watch your order status screen to see the ETA of your order, and, once your order is en route, name, photo and a car of your driver.
- After your order is delivered, please send us your feedback using your order status screen, or review us on Facebook.
What are pickup orders?You are welcome to use STT Direct site to place orders for pickup, there is no fee, it is absolutely free. Just choose "I'll pick it up myself" from the delivery location options drop down.
What are the delivery fees?Delivery fees are calculated by the linear road distance from a restaurant that is located:
Within 5 miles of your delivery location - delivery fee is $5.
Within 5+ to 6 miles - delivery fee is $6.
Within 6+ to 7 miles - delivery fee is $7.
Within 7+ to 8 miles - delivery fee is $8.
Within 8+ to 9 miles - delivery fee is $9.
Within 9+ to 10 miles - delivery fee is $10.
Within 10+ to 11 miles - delivery fee is $11.
Within 11+ to 12 miles - delivery fee is $12.
Within 12+ to 13 miles - delivery fee is $13.
Within 13+ to 14 miles - delivery fee is $14.
Within 14+ to 15 miles - delivery fee is $15.
Within 15+ to 16 miles - delivery fee is $16.
Within 16+ to 17 miles - delivery fee is $17.
Within 17+ to 18 miles - delivery fee is $18.
Within 18+ to 19 miles - delivery fee is $19.
Within 19+ to 20 miles - delivery fee is $20.
Within 20+ to 21 miles - delivery fee is $21.
Within 21+ to 22 miles - delivery fee is $22.
Within 22+ to 23 miles - delivery fee is $23.
Within 23+ to 24 miles - delivery fee is $24.
Anywhere over 24+ miles - delivery fee is $25.
*Don't worry, you will not need to do any calculations because the distance to restaurant and delivery fee will be automatically be displayed on our app!
Is driver tip included?Driver tips are not included and not required, but greatly appreciated. You will have two opportunities to tip the driver: once at checkout and when accepting your delivery. We encourage our customers to tip with their credit cards, but you may choose to tip cash as well.
Can I save my payment information on my account?STT Direct does not store credit card information for security reasons. You will enter your credit card information each time you order. We know it's a pain; however, we want to make sure your information remains secure.
Can I view previous orders?You can access your order history on your account going back to stone age.
How do I change or cancel my order?You will need to contact us and we will take care of it.
Can I save multiple addresses? Like "home" "work" and "boat"?Yep. Any address you register will be saved to your account. You can even label each one to make things easier. And you can change or delete any previously stored addresses.
Can I order now for delivery in the future?Eventually our system will allow for pre-ordering. Once we release this feature, you will be able to place an order for delivery 2-72 hours in advance. For right now, you can place your order and notify us of the desired delivery date in the future.
Do I have to have a smartphone to be able to place an order?You can order from any device with an internet connection: your computer, tablet, or your smartphone, or download our app.
Can you deliver to a beach?To certain beaches, yes. You can see the list of St. Thomas beaches that we are delivering to at the drop-down when you choose your delivery location. The drop-off point will be at the parking lot of the beach.
What if my residence is located on an unpaved/hard to reach road?We can arrange a delivery point at the beginning of the difficult road. We will do our very best to get as close to you as possible.
What if I have a gate code?You can meet the driver at the gate. If your residence or office has a guard gate, you will need to call the gate to let them know the driver is coming. You can also call us and tell us the code prior to each delivery.
How will I know if a restaurant is not taking STT Direct orders at the moment or is closed?On the list of restaurants, the ones that are closed will have a clear notification that they are currently not taking orders. You will still be able to browse the menu of a restaurant that is closed at the moment, but you will not be able to add their menu items to your cart.
What if there is something wrong with my order?Contact us and we will sort things out for you.
What devices and browsers does STT Direct support?All of your standards are supported:
iOS (iPhone, iPad)
Internet Explorer 10 (and up)